FAQ

Frequently asked questions

Ordering, documentation and shipping. For anything not covered here, email pa281601s@gmail.com.

Documentation

What is a Certificate of Analysis (COA)?

A COA is a report issued by an analytical laboratory that records the identity and chromatographic purity measured for a specific lot. Each product page links to the certificate for the lot currently being shipped.

How do I match my vial to its certificate?

The lot number printed on the vial label is the same lot number shown on the product page, in the COA Library and on the certificate itself.

Who performs the testing?

Testing is performed by an independent third-party laboratory. The laboratory is named on each product page and on the certificate.

Can I get a certificate for an older lot?

Yes. Email us the compound name and lot number and we will send the archived certificate.

Ordering

Who can order?

Orders are accepted only from adults aged 21 or older who certify at checkout that materials are purchased strictly for laboratory research and development use.

Why is there a certification checkbox at checkout?

Every order must include a research-use certification. The order cannot be placed without it, and the time of the certification is recorded with the order.

Do you provide usage or handling protocols?

No. We supply research materials and their analytical documentation only. We do not provide instructions or advice for any use of our materials, and we cannot answer questions about personal use.

Which payment methods do you accept?

[REVIEW: list the payment methods enabled in WooCommerce.]

Shipping

Where do you ship?

Within the United States only. We do not ship internationally.

Which carrier and service do you use?

All orders ship via FedEx 2-Day Express. Tracking details are emailed when the label is created.

When will my order ship?

[REVIEW: state your order cut-off time and handling days.] Delivery is typically two business days after dispatch.

What if my package arrives damaged?

Email us within 48 hours of delivery with your order number and photos of the package. See the Shipping & Returns page for details.

For Research Use Only. Not intended for human or animal consumption.